About Hy-Vee Health Exemplar Care At Exemplar Care, we believe healthcare should feel personal — not rushed, not complicated, and never out of reach. That’s why we built a direct primary care membership model that gives our patients real time with their care team, straightforward pricing, and care that’s actually built around them, without the hassle of a copay or claim for every visit.
Our team shows up for each other the same way we show up for our patients — listening closely, teaching and learning from one another, and building real relationships within the communities we serve.
Our Values
- Fiercely Care * For our patients, company, each other, and community * Respectfully listen and meet people where they are * Provide the right care, in the right place, at the right time, every time
- Do Right By People * Treat every patient and coworker like family * Always do the next right thing * Assume good intentions
- Do Whatever it Takes * Take care of the members needs across all locations * To positively impact lives of our members * Embrace your own unique talents * Smile and make work fun * Do what is right and strive to make a difference
- Always Improve * Innovate and iterate * Be open to new ideas and new ways * Ask questions, keep learning, and gain understanding
Position Summary We are currently seeking a compassionate and dedicated Medical Receptionist to join our Care Team! Full-Time shifts, 40 hours a week. As a Medical Receptionist at Hy-Vee Health Exemplar Care, you will directly and positively impact the health and well-being of our patients.
Schedule: Rotating 10-hour shifts across 3 metro locations
What You’ll Do
- Serves as the first point of contact for the practice — greeting patients warmly as they arrive and answering all incoming calls to our main front desk line with a friendly, helpful attitude, directing each inquiry to the appropriate team member.
- Schedules, confirms, and manages patient appointments, including returning patient calls as needed, with an emphasis on accuracy and efficient time management.
- Manages patient check-in and check-out.
- Creates patient charts and collects essential documents, including privacy notices, consent forms, IDs, and insurance cards.
- Helps patients understand the basics of our membership model, answering initial questions at the front desk and referring more detailed questions to our Membership Services team.
- Works assigned inboxes daily, responding to patient requests and completing or routing tasks to the appropriate team member.
- Obtains and scans medical records while maintaining strict confidentiality.
- Keeps the office clean and welcoming for all patients.
- Other duties as assigned.
What You’ll Bring
Preferred Qualifications
- Front office medical facility experience
What We Offer You
- Competitive pay starting at $18/hr, negotiable based on experience
- Optional medical, dental, and vision insurance, life insurance, 401(k) with company match, PTO, and Hy-Vee Health Exemplar Care membership for you and your household at no cost
- A warm, collaborative team that genuinely cares about accessible, personal care
Ready to join us in our mission of solving healthcare challenges? We’d love to hear from you. Send your resume to us through the Contact Us form on our website and let us know which position you’re applying for. We review every submission and will reach out if it looks like a great fit.
Equal Opportunity Employer Hy-Vee Health Exemplar Care is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local law.